No Touch Function - MacOs 13.4 Ventura and Cintiq 22HDT

Seth Frankel

• 20. Juni 2023 16:45

I have migrated an older iMac to a newer 27" 2020 3.8GHz model. I cannot get my 22HDT Cintiq to accept any touch functionality. The error on touch is below. The same happens for an Intous Pro. I've added and turned on every possible Wacom application to the Security and Privay preferences. NOTHING works. The screen shows just fine as a monitor but I cannot get the touch to work at all.

Please help!

 

 

 

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  João

  • 21. Juni 2023 07:27

  Hi Seth, 

  Just to be sure, in case you haven't already, please follow the steps here: https://support.wacom.com/hc/en-us/articles/9753655984663

  If the issue persists: 

  1. Unplug any Wacom device you may have connected
  2. Manually remove all Wacom permissions
     From Privacy & Security > Accessibility remove com.wacom.IOManager
     From Privacy & Security > Input Monitoring remove any Wacom entries you may have
  3. Manually remove the Wacom driver - https://support.wacom.com/hc/en-us/articles/1500006264541-How-do-I-uninstall-manually-and-re-install-the-Wacom-driver-on-macOS-for-a-Pen-Tablet-Pen-Display-or-Pen-Computer-
  4. Install the latest version from here: https://www.wacom.com/en-us/support/product-support/drivers
  5. Follow the prompts during the installation and make sure the items are re-added to Privacy & Security > Accessibility and Privacy & Security > Input Monitoring as stated here: https://support.wacom.com/hc/en-us/articles/9753655984663

   

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