Intuos Pro M either pen or touch stops working after a few minutes

David Donnelly

• 24. August 2023 10:21

I am on Windows 10 and just recently bought an Intuos Pro M (PTH-660), it had been working fine for a while, but now, whenever I connect to my PC, a few minutes later either the touch functionality stops working, or the pen stops working. Disconnecting and re-connecting fixes the issue for a bit, but again after a couple minutes it stops. I have gone through all the suggested troubleshooting online, reinstalling drivers, restarting computer, manually resetting the tablet, etc. But the issue still persists. 

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  João

  • 24. August 2023 12:10

  Hi David Donnelly, 

  That could be a connection issue. How is the tablet connected to your Windows computer? Are you using the cable, or the Bluetooth connection? Does the disconnect happen with both? 

  If you are connecting only via cable, are you connecting directly to the computer (to the back if you have a desktop) or using a hub? 

  When the issue happens, please check Step 5 of this article and let me know what the results are: 
  https://support.wacom.com/hc/en-us/articles/8810276474775-Pen-input-or-touch-input-does-not-work-as-expected

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  David Donnelly

  • 24. August 2023 13:18

  Yea, that seems to have been it. Was using a hub and after changing the connection it doesn't seem to be having the issue anymore. Thank you!

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