Keyboard is not working properly when using tablet (Intuos Pro) in Photoshop (MAC, VENTURA)

Dominika Czerniak-Chojnacka

• 22. Oktober 2023 18:43

When I am using tablet in Photoshop, the keyboard is not working properly (cannot use SHIFT key). When I use mouse — it is all working normally. Happened after installing the latest driver for Wacom. HELP I CANNOT WORK

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  João

  • 23. Oktober 2023 11:03

  Hi Dominika Czerniak-Chojnacka, 

  This is a system wide issue we just discovered with the latest driver release. Please see the workaround here: https://support.wacom.com/hc/en-us/community/posts/16419655081623-Frequent-cursor-hangs

   

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  Helio Salema

  • 23. Oktober 2023 21:13
  • Bearbeitet

  Hi João.
  I'm also having this problem and is not just in Photoshop, but on the Mac finder and other apps as well. The shift key is not working for multiple selection and other functions together with my Intuos Pro. I reset the driver many times and the problem persisted.  I realized the problem when I reset my Mac on Safe Mode without running the Wacom Driver. The shift key worked perfectly. This is WACOM's problem. Please fix it ASAP
  
  

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  Morgan Turner

  • 24. Oktober 2023 04:04

  I'm having the same problem, and tried a variety of fixes... the only thing that has worked, is removing the current driver, and downloading & installing the previous version 6.4.3-2

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  João

  • 24. Oktober 2023 12:00

  Hello. 

  We are aware and working on it. Please refer to the main post for updates: https://support.wacom.com/hc/en-us/community/posts/18519752253207--Main-post-Mac-OS-Modifiers-Shift-Command-Control-click-not-working-with-pen-clicks-after-6-4-4-2

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