Bamboo Capture W11 problems

Roman

• 10. März 2024 21:42

I try to use my Bamboo Capture but can't use it, the buttons works but can not use it the surface for draw, the mouse pointer don't work  

 

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  João

  • 11. März 2024 09:07
  • Bearbeitet

  Hi Roman, 

  Have you tried using the eraser end of the pen? Does the same issue happen? 

  • If the eraser work, then the pen is defective and needs to be replaced. 
  • If the eraser doesn't work either, then there is probably a problem with the tablet's pen sensor.

  Either way, this model is very old and no longer in service so it will not be possible to repair or even find a replacement pen. 

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