Tablet screen works on laptop but not PC

Morgan Jordan

• 1. September 2024 15:51

I have a Cintiq 16 I've been using for a few years now. I had a laptop initially to use it on and it worked perfectly fine, no problems. But when I brought a PC (pre-built) and I plugged my tablet in, the screen hasn't worked, only showing the "starting up" and "no signal" messages. The pen does work, I can still draw, it's just the screen hasn't worked. But when I plug it into my laptop, it works perfectly fine, so I don't know if it's the way my PC was made (again, pre-built) or drivers, which I've updated many times, still nothing.

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  João

  • 2. September 2024 16:04

  Hi Morgan Jordan, 

  That message means that there is no video signal reaching the Cintiq 16 which in turn means that there is a problem with the connection. 

  Please make sure you connect the HDMI component of the 3-in1 cable to your PC properly. Also, I am guessing you PC has a dedicated Graphics card so make sure you also try the all the HDMI ports.

  If you are using an adapter, please make remove this and try to connect directly. 

  For more details on this issue, please see here: https://support.wacom.com/hc/en-us/articles/1500006336902-My-Wacom-Pen-Display-has-no-image-on-the-screen-What-do-I-do

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