You may need to replace the clips on your Cintiq Pro 13/16. Please use the clip kit provided in the box, under the Quick Start Guide, which includes:
- 4 clips,
- 4 screws,
- 1 Torx screwdriver
- 1 instruction card
- Carefully remove the clips, small screws and screwdriver from the package.
- Using the screwdriver, loosen all 4 screws on the back of the device.
- Carefully push on the end of the clip furthest from the screw opening to lift the clip off the back of the device.
- Insert all 4 new clips first to ensure you do not accidentally drop the screws into the device.
- Insert the new screws and tighten until you feel some resistance.
- Attach the Wacom Stand to your Cintiq Pro.
CAUTION: DO NOT overtighten as this may strip the screw and damage your device!