A Cintiq that does not have an image on the display can be caused by a few different reasons. Below are some steps to try when troubleshooting a Cintiq Display.
- Make sure the tablet is connected to the computer correctly.
Most Cintiq tablets use both a USB and video cable i.e. HDMI, DVI or Display Port to connect to the computer. Please make sure both these cables are connected to the computer directly. If you are using an adapter, we would suggest testing the tablet with a direct connection to make sure the issue is not with the adapter. Adapters can fail over time. Wacom recommends Startech and Kanex adapters as we have found them to be the most reliable when using with a Cintiq.
- Does the tablet have power?
Make sure the tablet is connected to the power adapter. Even when not connected to a computer, the unit should be able to turn on once connected to the power adapter. Once connected if the unit does not power on, please contact Wacom Support, and have a copy of the sales receipt ready as this will be needed for a warranty repair.
If the unit does turn on, connect to the computer. If a cable disconnection or no sync message is displayed, this message means the tablet does not see a signal from the computer. Check the tablet connections again. If you get the same error message, please test on another computer.
- Test another display cable.
Many current Cintiq’s have detachable cables, follow the steps in the user guide for your tablet to remove the display cable and test with a new display cable if able.
- Changing display settings.
Once connected to a computer, and if no sync or disconnection message is shown but there is still no image on the display, the issue may be a display setting in the operating system. You will need a second monitor to try the steps below.
Windows: Right click on the desktop and select “Display Settings”. In display settings, set the option for multiple displays to “extend these displays” and click apply. Once selected if the Cintiq shows under the identified monitors on the top, select the Cintiq and make sure the resolution is set to “Recommended.” If the issue continues, please contact Wacom Support.
Mac: Open system preferences and select displays. A display window should open on each display. On the main display, un-check the “Mirror these displays.” Next, make sure the resolution for the Cintiq is set to “Best for display.” If the issue continues, please contact Wacom Support.