How can I get HDMI output from my Wacom Cintiq 21UX?
I have a Wacom Cintiq 21UX (dtz-2100d/g).
The display has a built-in DVI-I cable.
The following inputs will display a picture on the device
- DVI-I direct input
- DVI-I to VGA (using the supplied VGA to DVI-I adapter [88741-9100, Molex])
The following will no longer display a picture on the device. But they were working until recently:
- DVI-I to HDMI (using a 3rd party adapter)
- DV-I to Thunderbolt (using Apple thunderbolt adapter).
Does anyone know why these adapters would suddenly stop working? I have tried them on other displays, and they work perfectly, so I know the adapter is not a problem.
The unit comes with DVI-D to DVI-I adapter (88741-9400, Molex) but it makes no difference if this is used or not with the adapters that no longer work.
Here is a picture of what the pins look like on the built-in DVI-I cable:
It doesn't look like any of the pins are bent.
I would dearly love to find a solution for this, so thanks in advance for any help!
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Official comment
Hi Big_Smile, sorry to see you are having an issue with the tablet. On the older DTZ-2100 tables, there is a DVI/VGA switch on the top of the tablet. If the switch got moved to the VGA setting it is only sending a analog signal which would be why only DVI-I and VGA are working. If you move the switch back to the DVI setting it will send the digital signal which will work with HDMI and Thunderbolt.
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@Alex Thanks for your help! I have tried the switch in both positions, but it does not seem to make any difference.
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Hi M Sharma, sad to hear that didn't fix the issue. I'll create a support ticket for you, our team may be able to help more.
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Hi,
I'm having the same issue. Bought a new gpu Nvidia RTX 4000 and cant get it to work. The Cintiq have a display but can't use the stylus pen0 -
Hi melvin tan,
Doesn't seem like the same issue since the issue the OP mentioned was about not having a video image.
Do I understand correctly that you have an image but no pen input?
If this is true, please check our article here: https://support.wacom.com/hc/en-us/articles/8810276474775-Pen-input-or-touch-input-does-not-work-as-expected
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