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Controls resetting

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2 comments

  • João

    Hi Aidan, 

    Which operating system are you using? When did the issue start?

    Do you have any 3rd party software that could interfere with the files - for example Antivirus software that deletes the preferences files after reboot? 

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  • Hue Nguyen

    I have the same issue on my Wacom MobileStudio Pro 16

    I cannot determine what the pattern or trigger is.
    My tablet will go for weeks of daily use without encountering this problem, but occasionally, when the system is powered on and I log in, the software seems to reset all settings and customizations.

    The problem never seems to happen while I am using the tablet; only when the tablet is powered on and I have logged in, seemingly with the saved user settings failing to load.

    My machine is extremely lightweight on the software and the only anti-malware app I have installed is Windows Defender. 

    The only recourse is to obsessively backup any settings you have. Rebuilding express menus is a very painful process that takes many clicks and window navigation.

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