Pen works and device connected and powered but display is not working

Drew Onat

• May 17, 2023 07:33

Hi,

I have just purchased Wacom one 13 a day ago and it worked well once.  

On second try, my Pen works and device is connected and powered but display is not working. 

It does not give signal issues, it just has "information" highlighted and then display turn black, despite device is being on still. 

My computer's HDMI works, and if Wacom's cable is not working then it should say signal or something right? 

So I don't understand why not working now and I don't understand what means "information" on screen before it goes black. 

Thank you  

0

• Official comment

  

  Alex

  • May 17, 2023 20:11

  Hello, I have created support ticket 1564335 for you to have our team reach out directly.

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