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Wacom driver caused an issue with my pc

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3 comments

  • João

    Hi, 

    Sorry to read that. 

    I highly doubt the driver would cause any harm to your PC directly. The driver basically just tells your computer how to read inputs from the pen tablet, like any other peripheral. Nothing that should affect your operating system severely. 

    We would also have a lot more customers mentioning such an issue which we currently don't. 

    I would highly recommend checking first what the real cause of the issue is by following the instructions from Microsoft here: https://support.microsoft.com/en-us/windows/resolving-blue-screen-errors-in-windows-60b01860-58f2-be66-7516-5c45a66ae3c6

    I also see you already have received an email from our support team so please answer their questions for further assistance. 

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  • Anders Weile

    I had the same problem (was on holiday for a week) and my computer would crash with a BSOD several times a day (see the screendump), usually on a cold boot, but also what seemed completely random. I tried reinstalling Windows several times, updating all drivers, flashing BIOS, memorycheck, reading and analyze logs, system cleanup and much more. However, uninstalling the Wacom driver seems to have done the trick, as I have not had any issues for days - not really a solution, I know :)

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  • Anders Weile

    Installing the earlier driver - the 6.4.6-2 - solved the issue.

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