Wacom won't work and disconnect from Mac mini (m2, Ventura) when plugged it, but works in bluetooth.
Odd issue. The tablet (intuos m paper edition) works and functions fine in bluetooth mode, but whenever connected directly to the computer via usb, it immediately disconnects. It doesn't seem to charge either using any usb port. I have tried multiple usb ports, both usb type A and C, different cords etc. I am running a brand new Mac mini M2 (Ventura 13.5), latest Wacom drivers, which I have tried uninstalling and reinstalling many time to no avail. The tablet is able to charge and work with bluetooth simultaneously with a normal wall charger and cable, just disconnects whenever connected directly to the computer. Any solutions are welcome. Sad to say I'm no stranger to Wacoms software over the 15 years I've been using the products.
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It seems that there's a problem with the USB port.
I have opened a support ticket on your behalf so the team can assist you.
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I am having the same problem, Christopher. My Intuos 4 was not syncing with Mac mini m2. Just learned in chat with Wacom support that Intuos 4 is not compatible with Ventura.
grrrrrr.
so off to buy a newer model.
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Weird support did not mention an issue with Ventura to me. I’ve also tried on a version of Big Sur and had the same issue so who knows. Trying to charge me $220 for a repair. At that price I can upgrade to a full huion screen
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I have the same problem with new Macbook M3 chip and PTH 660 - Wacom Paper edition.
- It works well if connected via bluetooth.
- When I connect the tablet via USB C - to an USB C port of my Macbook, the message says: no Wacom connected.
Connection with cable works fine with other MacBook.
What can be the solution?0
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