Update causing a problem.

Terry Waggoner

• August 08, 2023 00:21

After receiving a Notice that I had an update for my existing tablet. After installing, all my settings in the Express Keys, as well as the Touch Ring, were changed and I am not able to change the settings to what I want them to be

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  João

  • August 08, 2023 08:17

  Hi Terry Waggoner

  Which OS are you using and from which driver version did you upgrade?
  Do you have any error message? 

  Normally the settings are kept between driver upgrades so perhaps the previous settings became corrupt.

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  Terry Waggoner

  • August 08, 2023 18:30

  I'm on a macOS Ventura13.4.1(c). Late last night I somehow was finally able to access the Wacom tablet properties and make the necessary changes. Today, I'm not able to reenter. The changes I made last night are still in place and active but I haven't been able to locate the Wacom tablet properties again to complete the changes.......

  Ironically, I erased last night's changes when I used the reset.

   

  Help! 

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  Terry Waggoner

  • August 09, 2023 01:11

  Finally, solved the problem. Apparently, I was confusing the software with a three-monitor setup that was synced, that; and a lot of missteps of my own doing.

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  João

  • August 09, 2023 07:32

  Hi Terry Waggoner

  Glad to hear you solved it. 

  If you have any suggestions on how we could have made the driver update easier for you and less confusing, please feel free to share. If there's anything that can be improved we would like to know. 

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