Cintiq Pro 13 - Driver Keeps freezing / crashing

joni lemberg

• February 18, 2024 10:38

I've had this isssue for a long while now and I've tried multiple different things.
Re-instaling drivers did nothing and the latest update to Wacom Center didn't fix anything.

I thought it was an issue with Clip Studio, but no, if I have Wacom Center open and I see it on my 2nd monitor, it clearly loses a connection with my Cintiq Pro 13 and re-detects it 2seconds later.
And no, a loose connection has nothing to do with it.

This sometimes also causes a complete shut down of the touch gestures on the driver and I have to re-check the drivers to enable touch controls again.

Could this have something to do with the Link Plus?

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  João

  • February 19, 2024 08:41

  Hi joni lemberg, 

  From your description it could indeed be a connection problem, or something is causing the driver to crash. 

  Please:

  • Double check the cables and really make sure the cables are all in good condition
  • Backup and remove your preferences and see if the issue still occurs

  If this doesn't help, please collect the logs and contact the support team: 

  https://support.wacom.com/hc/en-us/search?utf8=%E2%9C%93&query=bug

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  Ashley Pipkin-Jones

  • February 23, 2024 16:28

  I have the same issue with my One. When I have two monitors open and attempt to use the one, it will freeze, shut down my second monitor, and to re-detect it I have to restart my computer. I have uninstalled and reinstalled the SW and the issue still happens. 

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  João

  • February 26, 2024 11:58

  Hi Ashley Pipkin-Jones, 

  Your issue seems a bit different. 

  Can you please confirm: 

  • Wacom model number
  • Operating system
  • Driver installed
  • How is it connected to your computer
  • When the freeze happens, can you check the Wacom Center for any error messages? 

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