Cintiq 21UX not recognized on Windows 11 computer

Brian Wilson

• February 20, 2024 13:58

I've recently updated to Windows 11 and downloaded all the drivers I could find for my Cintiq 21UX, but I can't get my PC to even recognize it as a tablet.  Any ideas?

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  João

  • February 20, 2024 16:50

  Hi Brian Wilson, 

  Which version do you have? The DTZ-2100 or the DTK-2100? 

  The respective last driver for each model is:

  • DTZ-2100 - 6.3.15-3
  • DTK-2100 - 6.3.40-2

  First make sure you have the right one installed. Then make sure the USB cable is properly connected to the computer. Avoid USB hubs if possible. 

  If the Cintiq is still not detected, then there might be a problem with the USB cable. 

  Unfortunately neither of those devices are still in service and the cable cannot be replaced. 

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  Brian Wilson

  • February 21, 2024 04:19

  Thank you for your help.  It worked briefly, then after a restart, it went right back to how it was.  I think it's just too old of a monitor to be compatible with Windows 11.

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  João

  • February 21, 2024 09:07

  Windows is generally very forgiving with older hardware so that shouldn't be the problem. Check the USB cable again and see if a little wiggle helps. 

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