Clicks are not precise on Mac OS (it drags instead of click most of times)
Hello. I have been using wacom for years (around 15 years).
Some years ago I started noticing a annoying bug: A lot of my pen clicks are registered as a 'drag' behavior. I know probably i move my pen a tiny bit when clicking but this is common as it's impossible to click without dragging any milimeter. This is not a device or pen issue as i tried with different models, neither a computer issue as i also tried on others.
I asked a lot of my designer friends who also use wacom and they suffer the same thing. All i'm asking is to bring this to the developers and maybe find a way to workaround this in any future driver update.
Maybe we need a 'dead zone' configuration, or a thereshold where '5px movement' (as an example) is ignored by the tablet and the compyuter will register as a click, not a drag.
This is really getting into the way of my daily work and it's been hard to use wacom because of that.
Does anyone also suffers from this? Any good workaround?
Thank you so much,
Bruno.
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João any chance you could take a look to see if you have an idea on how to fix that? I love wacom, trying to use a mouse instead to eliminate this problem (and it fixes) but my workflow is much better with my pentablet. Any way to make the pen less sensitive to micro pixel movements when trying to click things? Thank you so much!
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Hi Bruno Ponzini,
Click drags happen most often because physically, the pen is still detecting pressure on the sensor.
There's a few things you can try:- Enable tip-up assist from the tablet options
- Adjust the click threshold setting so that the click (and holding) only happens at slightly higher pressure
If the click-drag is too severe, then perhaps there is a problem with the pen tip sensor and the pen will need to be replaced.
In that case, I would recommend you contact Customer Support directly for advice:
https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support0 -
Thank you so much João. Yeah, i have been tweaking these settings to find a solution as well. Sometimes a feel it gets slightly better, but sometimes not. I've read on another forum that it looks like a specific issue with wacom and mac os (on windows it seems fine), which tells me that it's more about a driver/interaction witih the mac os than a problem on my hardware. I have a very old intuos 5 somewhere that i will bring back and test to see how it feels. If you have any other insight or idea on that please let me know! Thanks again, Bruno.
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Hi Bruno Ponzini,
I am not aware of any differences between Mac and Windows regarding overall pen behaviour.
Please bear in mind that the data that the pressure tablet sends to the computer and is processed by the driver is exactly the same regardless of the operating system.
You can see the raw pen pressure data in the driver diagnostics: https://support.wacom.com/hc/en-us/articles/8413647279895-How-can-I-diagnose-an-issue-with-my-Wacom-Pen-deviceSome additional questions:
- What tablet are you currently using?
- Does the pen have an eraser?
- Does the eraser behave the same way?
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Thanks again João! Yeah, i imagined that about the driver but i was imagining that maybe Windows could treat different the amount of pixels that need to be moved in order for the action be considered a 'drag'. So the information from the wacom driver would be the same but the way the OS would interpret could be different in my head (just mentioned that as i see some reports where people said both wacom and huion had this 'drag issue' on macos but when he tried on windows it was fine)
The Answers:
1 - it's a PTH-460 (small)
2- it does have an eraser.
3- i feel like the behavior is worse when i use the eraser. It's even harder to hit a clean click. I see this happens more in some moments like: clicking to select a co-worker to send a message in slack, clicking on a google search result page links, some sites with image galleries won't work with the pen as every little movement counts as a drag, which drags the image thumbnail gallery instead of registering a click to just show that image bigger, trying to select some gmail emails to open and read, etc).The pressure on diagnose seems fine, it's 0% with the tablet off and goes from 2% to 50% more or less during a quick test, but of course the 'X data and Y data' moves some 0.2 to 1mm when i click and it looks like this causes the drag. That's why if we could fine tune the thereshold to defing how much pixels or mm we need to move our pen to start considering a drag would solve i guess.
One of my last ideas to solve or minimize the problem is to order some felt nibs, imagining it would move slower in contact with the tablet surface which might help, but i don't know.
Thanks again for your time and attention :)
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Hi Bruno Ponzini,
Thanks for checking. Ok, at least now we know there's nothing wrong with the Hardware.
The eraser will by slightly worse because it has more travel and is rounder so this was to be expected. If it performed much better than the front tip, then it could indicate a hardware issue.
I do understand what you mean. For me it took sometime getting used too and I had to find something that worked for me to be able to get more precise with the clicks. I try to rest my hand in a way that the tip is as close as possible to the surface without touching so that when I actually click, there's as less travel as possible and that has worked for me for the last 9 years.0 -
Hey Joao!
Yes, i also use wacom for 16 years, it was hard in the beggning but after some months it became my main input device and i never used mouses or trackpads. I know most people might use the wacom just to drawn or do some artistic use but i really do use for everything (navigating on google chrome, google search, slack, figma, fusion 360 and so on), and maybe that's why i do feel this dragging issue. I also map my tablet area a bit smaller so the pen move faster and i can work more efficiently (although I know if i decrease the speed it will help a bit with the drags).
I also got my old intuos 5 and the grip pen (pro pen 1? idk) to test. I tested the old pen into my current wacom and also the whole former kit and i got the same behavior.
To finalize, what is crazy to me is that during these 16 years, this never happened before, u used for like 12 oe 13 years and always loved. Around 3 years ago i started feeling this behavior and that's why i had the idea it could be something between the way the driver and the macOS communicate or work together. Anyway, i think we tried everything we could. Thanks a lot again and please let me know in case you (or someone) have a different idea that could help here.
Cheers,
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