Cintiq pro 16 DTH-1620 touch input will not turn off.

Colin Davenport

• June 27, 2024 00:35

This started recently and I don't believe it's hardware failure as it seems to randomly work and others have this same issue and all the buttons in the upper right work but that one. 

If i press the touch button nothing happens and touch is always on and it's impossible to work with it on as it just picks up my palm every time i make a stroke. I can go into device manager and manually disable the touch screen that way but it's really annoying having to do that every time i work. 

What i've tried so far: 

Update everything, Wacom drivers, display drivers, windows.

Reboot computer, reboot tablet. 

Love wacom products but the drivers are always problematic. Any help would be appreciated.

I'm on windows 11.

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  João

  • July 03, 2024 07:47

  Hi Colin Davenport, 

  There might be a problem with the Touch sensor board control. Please check with your regional support team: https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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