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Modifier keys, express keys not working with Photoshop 2025

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9 comments

  • João

    Hi Kevin Flanagan

    Can you specify which Operating system you are using? 
    I'm not sure but this sounds like the known Mac issue we are currently working on: 
    https://cdn.wacom.com/u/productsupport/drivers/mac/professional/releasenotes/Mac_6.4.7-2.html

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  • Eddie Williams

    I just replaced my Small Intuous Pro with a new medium tablet. The Express keys work fine in Adobe Bridge but do not work when trying to assign them in Photoshop 2025. I am working on a MacBook Pro M1 Max. OS is Sequoia 15.1.1. I have checked for duplicate versions of photoshop on my machine and also reset my preferences in PS and they still do not work.

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  • João

    Hi Eddie Williams

    That is strange. Could you please contact the support team and provide some logs: 
    https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs

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  • Eddie Williams

    I contacted Wacom support yesterday and they recommended that I contact Adobe. I updated Photoshop this morning to v26.1 still the same issue. Express Keys work fine in Adobe Bridge and Safari. Should I contact Wacom Support again?

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  • Eddie Williams

    Log files Sent

     

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  • Kevin Flanagan

    Hi, my original problem was solved by deleting the older version of photoshop. That worked for a few weeks and then suddenly reoccured. I discovered that the WACOM settings for Photoshop had been reset to default and the custom settings had been assigned to ‘All Other Apps’. Once I copied those back to the Photoshop tab everything worked fine. Hope that helps.

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  • Eddie Williams
    1. UPDATE> I found a way to go back into Adobe Cloud and install an older version of Photoshop. I installed Photoshop 2024 v25.11. I chose that as the app for the expresskeys and they now work. If I use the latest application Photoshop 2025 v26.1 the expressways do not work I now have versions 2024 & 2025 on my MacBook Pro. The odd thing is with 2024 assigned as the app, the express keys now work in 2025 v26.1

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  • Jason Aldrich

    Eddie, so i want to make sure I am reading this correctly. You reinstalled PS2024 and mapped the remote to that. But when you edit you open PS2025 and the remote with all your shortcuts you added to it work on PS2025 now, correct?

    So essentially I should have both ps2024 & 2025 installed, on the wacom only add ps2024 amd map the shortcuts i want to the remote. Then edit in Ps2025.

    My expresskeys remote works great on LRC, capture one…but i can’t save anything to the remote for ps2025

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  • Eddie Williams

    I do not have a remote but Yes, I installed PS 2024 25.11. I assigned that version to my express keys on my medium Intuos Pro. When opening and working in PS 2024 the express keys now work. The odd thing is if I open PS 2025 v26.1 the same express keys work. (MacBook Pro M1 Max OS 15.1.1

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