Wacom Intuos CTL 4100 Pen lagging on One Note
While using One Note 365, my pen is lagging for like 0.5-1 seconds (I mean when I draw something with a pen the image on the computer screen is shown after 0.5-1 s).
What is important is the fact that it only happens on One Note as in the Paint app my tablet pen is working properly.
I have tried to do the following:
- I reset the setting of a pen according to this manual: https://101.wacom.com/UserHelp/en/Pen.htm
- I reinstalled the driver for my Wacom tablet
- I have even reinstalled the Office 365 package
None of the above solutions has helped to remove the pen lag.
I would be very grateful for Your help as I need the tablet for my every-day work.
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Hi Witold Chodor,
If this only happens with One Note, then I would recommend checking with Microsoft.- Does this happen in the broswer version or desktop version of One Note? (or even both...)
- Are you using Windows Ink?
Try disabling this from the Mapping section of the Wacom Tablet Properties and see if that helps
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Hi Joao,
Thanks for your answer.1) I am currently using the desktop version.
2) I have already disabled Windows Ink and it did not help.
I will try to contact One Note Support then.
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Hi Witold Chodor,
I have played around with desktop version just now and seems to be working fine on my end. Please let us know if you get any useful tips from Microsoft.0 -
Hi Joao once again,
The problem is that 2 days ago everything was working fine on One Note. But suddenly from yesterday it started to lag and I do not know why. The only thing I remember is the automatic update of Wacom drivers that appeared some days ago.
As for now, I do not have any news from Microsoft Community.0 -
Hi Joao,
This is the answer I got from Microsoft but it was not helpful.
https://answers.microsoft.com/en-us/msoffice/forum/all/ctl-4100-wacom-pen-lagging-on-one-note/23328f50-6db4-4534-b4a7-a92e1469fe2a
I noticed once again that when the pen is pressed on the tablet -> nothin appears on the screen.When I take the pen off the tablet, then the image I drawed with pen appears.
I would be grateful for any kind of additional hint.
Regards,
Witold
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