My wacom cintiq 24 pro makes random fan noises

Daria Dzyuba

• February 04, 2025 22:14
• Edited

Hello! I've been hearing these random fan noises: https://imgur.com/a/2yc7kwt it only happens on the right fan, and the screen isn't even hot. My tablet is 3 years old.

I did factory reset and reinstalled driver, changed from auto to low speed but the fan noises persist... Does anyone know what is it? Is this norm? Is there any solution? :(

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  João

  • February 05, 2025 09:00

  Hello Daria Dzyuba, 
  Thanks for reaching out and making a video. 
  This would be due to several different things. I have opened a support ticket for you so you can discuss repair options with the team. 

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  Daria Dzyuba

  • February 05, 2025 10:39

  Thank you! I really appreciate it! 

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  Pierpaolo Murru

  • February 17, 2025 07:13
  • Edited

  Since I installed the latest driver update (on windows 11), I do have the same problem. My cintiq 24 is brand new with just a couple of weeks of work and never had any fan noise before. After the latest driver update I started getting random fan blowns on the right side, very short and clearly wrong as it's cold here and there is nothing hot in the device itself. I do not think it's hardware related. In fact I'm pretty sure it's caused by the update.

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  João

  • February 17, 2025 15:01

  Hi Pierpaolo Murru, 

  That is not likely since the Wacom driver has no influence on the fan speed. What could influence this would be a firmware update which is installed separately from the Wacom driver or a hardware issue. 

  If you say the blows are only on the left side, this could be due to issue with the heat sensor on the left. 

  Please check with the support team for further advise how to proceed. 
  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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  Pierpaolo Murru

  • February 17, 2025 16:04
  • Edited

  Hi, thanks for the answer João

  Im on 1.0.7 firmware with fans speed set to auto. The right side fan started making random noise, right away after latest driver install, thats why I assumed wasnt a coincidence.

  BTW it happens only for few minutes after first cold boot in the morning, then fan noise is gone for the rest of the day. As I said this Cintiq is brand new (I had the previous 24HD model which is now parked and it needs servicing), so I hope isn't hardware related as shipping back these things to service it's painful (and this is also installed on a ergo stand). I will keep monitoring the situation and contact support if this getting any worse.

  Again thanks for your support.

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  Daria Dzyuba

  • March 03, 2025 00:15

  How is it now, Pierpaolo Murru ? Did you find a solution? 

  I just read your texts and my situation is a bit similar, but for me the fan noises started to happen after windows 11 update, around mid January of this year.  

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