João
- Total activity 1604
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Recent activity by João-
Hi aaron bensemann, I can't be fully sure, but from your description, this sounds like a hardware issue with the tablet control board. Please reach out to the support team directly for a complete...
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Hi Leonard Vroon, You can change the SSD and memory by yourself, but it is not possible to make other hardware changes. https://support.wacom.com/hc/en-us/articles/1500006260921-Can-I-upgrade-or-...
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Hi Japi, I have updated to Windows 11 and I didn't notice any changes in performance. Touch also seems to perform the exact same as with Windows 10.
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Hi Michelle Sipe, From your description of the issue, it could be that the driver service somehow stops and then restarts. When this happens, please open the Wacom Center and run a driver check. ...
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Hi Michel Glättli, I am not sure to which driver you are referring to, but just to be clear, the Wacom Driver does not influence the ability for the Cintiq to receive an image from the computer. I...
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Hi Prophet 954, The "P" at the end of PTH-660P just stands for Paper which refers to the Intuos Pro Paper bundle. This bundle was just basically the regular Intuos Pro with the paper clip and the ...
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Hello Alejandro Lorenzo, MacBook Air nowadays don't come with standard USB-A ports so you will need some adapter to connect the tablet to your computer. You will also need to install the Wacom dr...
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Hi Marcus Chaloner, Sorry. At this point I don't have anything to add to what I already said before and this is why I don't reply directly. Unfortunately, it is not as simple to fix as we expecte...
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Hi Michel Glättli, I am not sure, but that doesn't seem like an issue with the hardware. I would recommend checking if your graphics card drivers are updates and the if the whole system in general...
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Hi Cameron Way, Thanks for the details. If tablet is connected via USB, it should never power OFF, as long as the connection is stable. Please try replacing the cable and if you are using a USB ad...