João
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Recent activity by João-
How do I find out which connections my computer or smart device supports?
The easiest way, is by simply looking at the ports on your computer. If you are not sure, please check your computer or smart device's manual or contact the manufacturer directly. Below you will f...
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I want to report a driver bug. How do I collect Wacom driver logs?
Collecting driver logs can help Wacom Support identify issues with the tablet driver or your operating system. For more info on what information is collected, click here. NOTE: The following instr...
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Why is my Wacom One Medium recognized as Wacom One Small when connected through Bluetooth?
When connected through Bluetooth, does your Wacom One M (CTC-6110) appear in the system as a Wacom One S (CTC-4110)? If yes, please contact our support team using the link below (best via chat or e...
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How do I install the Wacom Driver on Windows?
For a video version of this guide, please see: https://www.youtube.com/watch?v=lj4t8sWACVk Step 1: Download the Driver Go to com/download Select your product by using the search baror select fro...
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How can I diagnose an issue with my Bluetooth connection on Wacom device?
Before using the Diagnose tool, check the following: Make sure the device supports Bluetooth input. If there is a physical switch, make sure it's set to ON. If you are not sure, check the device'...
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How can I diagnose an issue with my Wacom Pen device?
Before using the Diagnose tool, check the following: Make sure the latest version of the Wacom Driver for your device is installed. See our Product Resources page: https://www.wacom.com/download...
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How do I connect the Wacom One 12 (DTC121) and Wacom One 13 Touch (DTH134) to a computer?
After you remove the Wacom One from the box and are ready to begin using it, connect it to your computer using the steps in option A or B, depending on your computer's setup. Note: "Wacom One" ref...
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Why aren't my files in the Inkspace Desktop App syncing with the Inkspace Cloud (Mac and Windows)?
With recent updates, we have set the App to maintenance mode indefinitely. This means that the files transferred to your Inkspace Desktop App and / or the files created with Live mode, will not syn...
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When trying to login to Wacom ID in Wacom Center, the page is blank? What can I do?
If you are trying to login or create a Wacom ID account and you see a blank page like the one below, please try the following troubleshooting steps. Windows Mac OS Windows Open the Microsoft...
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How do I register my Wacom legacy device?
Some legacy models of tables use a Software Bundle Download (SBD) Key for registration. Go to https://account.wacom.com/ Login to your account. If you do not have an account, please create one on...