João
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Recent activity by João-
Hi David Weaver, Which version of the Wacom drive did you install? Did you import your account from your previous Mac computer? If you did, please remove and re-add the permission to the system. ...
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Hi Markus Schille, That is most likely not a backlight issue (it would be much more even if it was). That looks more like something got between the LCD and the cover glass and would need to be cl...
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Hi Sally Choi, There are a few reasons this could happen. First, make sure the assigned display is the correct one in the Cintiq Advanced Settings panel in Wacom Center If this still happens, use...
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Hi ExiNite KM, Can you tell us which operating system and which Wacom driver version do you have installed. I'm not quite sure, but from your description, seems like you have either a pen issue, ...
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Hi Zoltan Janvary, I don't know what the cause could be but Sequoia is very recent and we are still testing. Regardless, there will be no driver that supports the Intuos 5 in Sequoia so even if we...
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Hi Zoltan Janvary, That drive version is not officially supported in Sonoma but it may still be functional to some extent. Can you please provide more details about the exact issue? What do you e...
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Hi Broam Houlio, The Intuos 4 is no longer supported since 2020. I suppose you upgraded the driver and this is the reason you cannot work with your tablet. Please note that the last driver to supp...
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Hi Geeta Monteiro, Please make sure the cables are plugged all the way in. If that doesn't work, please check our main article for some tips:https://support.wacom.com/hc/en-us/articles/15000063369...
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Hi victoria andrade, This means that the tip of the pen is defective and that you will need a replacement pen. Please contact the customer support team for further advice: https://support.wacom.c...
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Hi Tran Thanh Tam Nguyen, Can you be more clear on which Wacom tablet you are using? From your description, this is more likely a problem with the pen pressure sensor. Does the pen have an eraser...