João

1. Community
2. Pen Tablets
3. tablet and pen settings not working

Hi aaron bensemann,  I can't be fully sure, but from your description, this sounds like a hardware issue with the tablet control board.  Please reach out to the support team directly for a complete...

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• João
• July 22, 2024 06:53
• 0 votes

1. Community
2. Purchase Advice
3. Wacom acintiq Pro 24

Hi Leonard Vroon,  You can change the SSD and memory by yourself, but it is not possible to make other hardware changes.  https://support.wacom.com/hc/en-us/articles/1500006260921-Can-I-upgrade-or-...

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• João
• July 18, 2024 08:25
• 0 votes

1. Community
2. Pen Computers
3. Wacom Mobilestudio Pro 16 and Windows 11?

Hi Japi,  I have updated to Windows 11 and I didn't notice any changes in performance.  Touch also seems to perform the exact same as with Windows 10. 

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• João
• July 17, 2024 08:28
• 0 votes

1. Community
2. Pen Displays
3. Cintiq Pro 17 pen and touch working (win 11)

Hi Michelle Sipe,  From your description of the issue, it could be that the driver service somehow stops and then restarts. When this happens, please open the Wacom Center and run a driver check.  ...

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• João
• July 17, 2024 08:27
• 0 votes

1. Community
2. Wacom Driver
3. My Wacom Cintiq 16 does not display an image on Windows 11

Hi Michel Glättli,  I am not sure to which driver you are referring to, but just to be clear, the Wacom Driver does not influence the ability for the Cintiq to receive an image from the computer. I...

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• João
• July 16, 2024 10:11
• 0 votes

1. Community
2. Pen Tablets
3. PTH-660p seemingly identified as PTH-660, therefore taking incorrect driver

Hi Prophet 954,  The "P" at the end of PTH-660P just stands for Paper which refers to the Intuos Pro Paper bundle. This bundle was just basically the regular Intuos Pro with the paper clip and the ...

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• João
• July 16, 2024 08:59
• 0 votes

1. Community
2. Pen Tablets
3. Intuos Pro PTH-451

Hello Alejandro Lorenzo,  MacBook Air nowadays don't come with standard USB-A ports so you will need some adapter to connect the tablet to your computer.  You will also need to install the Wacom dr...

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• João
• July 16, 2024 08:40
• 0 votes

1. Community
2. Pen Tablets
3. Wacom Tablet Cursor Lag on macOS 14: Bluetooth vs. USB Connection Issues with Photoshop and Illustrator

Hi Marcus Chaloner,  Sorry. At this point I don't have anything to add to what I already said before and this is why I don't reply directly.  Unfortunately, it is not as simple to fix as we expecte...

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• João
• July 16, 2024 07:42
• -1 votes

1. Community
2. Wacom Driver
3. My Wacom Cintiq 16 does not display an image on Windows 11

Hi Michel Glättli,  I am not sure, but that doesn't seem like an issue with the hardware. I would recommend checking if your graphics card drivers are updates and the if the whole system in general...

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• João
• July 11, 2024 06:58
• 0 votes

1. Community
2. Pen Tablets
3. turns off

Hi Cameron Way,  Thanks for the details. If tablet is connected via USB, it should never power OFF, as long as the connection is stable. Please try replacing the cable and if you are using a USB ad...

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• João
• July 11, 2024 06:54
• 0 votes