João
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Recent activity by João-
Hi Aaron Mervin, This is very odd. This sounds more like a hardware issue than anything related with the operating system. When touch is turned OFF using the physical switch on the Intuos Pro, no...
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Hi Deb Rice, I don't have any additional information for now. When and if we are able to create a new version of this pen, it will be announced through the usual channels, but I will also update t...
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Hi David Hanson, Sure. You can follow the steps here: https://support.wacom.com/hc/en-us/articles/1500006264601-How-do-I-uninstall-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet-Pen-D...
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Hi David Hanson, I had this before on one of our test units. Your description matches a defect with the Touch sensor. You are getting ghost inputs (meaning the sensor thinks it's being touched whe...
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Hi Richard Allen, I have seen in the past that when importing an account from an older Mac, some files will have different permissions and cannot be removed through the regular uninstaller. I wou...
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Hello Meiyi Hsu, If you haven't done so yet, please follow the steps here: https://support.wacom.com/hc/en-us/articles/1500006339842-What-does-the-error-Security-Settings-prevented-the-Wacom-soft...
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Hello Joyi Qian, I haven't ever tested EXOCAD so I can't tell for sure. But our devices and drivers are the same as using any native pen input device on Windows. I would recommend gathering all t...
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Hi Marcos Schnaider, I understand. I am sorry we cannot resolve this sooner. Unfortunately I don't have an alternative solution I can provide for the moment.
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I am very sorry we have not yet been able to resolve this yet. I just want to let everyone know that this is a priority fix for the next driver release so we will do all we can. Currently don't hav...
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Hi Nicholas Gould, The last compatible driver for the Cintiq 24 (DTH-2400) also supports the Cintiq 27QHD. You can install this version and run both devices on the same computer.