Wacom MobilStudio Pro

Once the backdoor is opened, Wacom will not consider any issues on the hardware located under that section under warranty. This includes: SSD, RAM, connectors, slots, wires, circuits, electronic components, p...

Each of the four possible tablet orientations requires a separate pen calibration. If you used different orientations, we recommend that you calibrate the device according to each orientation. You can calibra...

In some instances, the MobileStudio Pro is identified by Windows as the default audio device. If you lose the sound on your PC after installing the MobileStudio Pro, simply follow these steps to quickly resto...

The MobileStudio Pro is equipped with an ambient light sensor. If the ambient light in your location changes, the screen brightness will adjust to compensate. Sometimes your hand moving across the sensor will...

Pen computers like the Wacom MobileStudio Pro or Cintiq Companion, are battery powered and charged using a power adapter. Plug the charger to the tablet and make sure the charger’s power plug is connected di...

Wacom has updated the BIOS of the MobileStudio Pro 2016 via a Windows update to help make the most of your device’s battery health. With the update installed, the MobileStudio Pro 2016 will automatically lowe...

The Windows activation key is stored in the Bios for the Wacom MobileStudio Pro. Windows 10 comes fully activated on computer, there is no extra activation needed.

Yes, you just need to keep a SD card inserted in your MobileStudio Pro. This data storage can be seen and accessed by your desktop to transfer your files to your MobileStudio Pro.

Please follow the troubleshooting steps provided by Microsoft here. In case a hardware issue is detected, please contact us directly.

Although the screen first appears upside down, it corrects itself by the time the Windows log- in page appears. Windows retains your settings and you do not need to reset the orientation. This is a Windows fe...

This could be due to a couple reasons. 1. Update to the latest version of Adobe CC. If using a 2015 version of Photoshop CC, the 66 and 32 bit versions can act differently. Please make sure that the updated v...

Go to the Control Panel on your PC or Preferences on your Mac. Select Display and change the MobileStudio Pro to the primary display and the cursor will appear on the Cintiq. The MobileStudio Pro has to be th...

For some MobileStudio Pro units, it may be difficult to attach the stand to the unit. In those cases, it may be important to change the clips on your MobileStudio Pro. You many need to replace your clips on y...

You many need to replace your clips on your MobileStudio Pro. Please use the clip kit provided in your packaging, under the Quick Start Guide, which includes: 4 Clips 4 Screws 1 Torx Screw Driver 1 ...

If Windows 8.1 is set to use larger fonts (150%), pen calibration targets won’t appear on the screen. To change this:  Go to the Control Panel on your PC and select Display  Change the font size to Medi...

In case you upgrade or replace the SSD and / or the RAM and the device needs to be repaired, there are 2 possible scenarios: The device is sent with its original parts – In this case we will repair the de...

Please follow the steps provided by Microsoft here.

In the rare event that the MobileStudio Pro crashes, you can reinstall Windows 10 by following the steps below: Select “Settings” Select “Change PC settings”  Select whether you want to refresh or res...

Many factors influence how much use time you get out of a battery charge. Here are some of variables you can change: The display is one of the highest consumers of battery charge. If you turn down the bri...

Wacom is aware of the recent identified security breach related to Intel chip which puts our MobileStudio Pro at risk.  Wacom has worked with Intel and our manufacture partner to develop a patch update for th...

Due to the recent identified security breach related to Intel chip, which puts our MobileStudio Pro at risk, Wacom has worked with Intel and our manufacturing partner to develop a BIOS update for this issue. ...