Can't install wacom Pro m on macOS 13

noah mizrahi

• 2023年06月17日 14:15

I just got my wacom and tried to install it. I'm in a loop where it keeps asking me to go preferences > Security Privacy> Privacy and unlock anything in Accessibility for wacom. Of course there is no Preferences > Security Privacy > Privacy it's actually Preferences> Privacy Security> Accessibilty. I've unlocked the wacom.com in this section and still get the security warning and the software will not install.

Is there any way to install the software so that the wacom will work?

Thank you.

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• 正式なコメント

  

  João

  • 2023年06月19日 07:12

  Hi Noah, 

  You will also need to enable the Wacom Tablet item under Input Monitoring. 

  If this is your first time installing the driver in your system, it might also help to restart the Mac after setting up these preferences. 

  Please see our full guide here: https://support.wacom.com/hc/en-us/articles/9753655984663
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  noah mizrahi

  • 2023年06月20日 19:11

  Under input monitering where?

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  noah mizrahi

  • 2023年06月20日 19:34
  • 編集済み

  Thank you!

  I watched the rest of the video and found the input monitoring. It would be WAY EASIER if those things were listed as steps. The security message tells you to do one thing explicitly but leaves out the other steps which adds to the confusion. Just list the steps.

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  João

  • 2023年06月21日 07:30

  Normally, you should see 2 prompts: one for the Accessibility items, and one for Input Monitoring. 

  I know... they are easy to miss and the instructions could be a lot better but we are somewhat limited on what we can do as a prompt. I will send your feedback to the team regardless. 

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