My Screen and pen wont work simultaneously

Dominic Hayward

• 2023年08月09日 22:20

My wacom one tablet wont work when i have the usb and hdmi plugged in. But will work when each one is plugged in individually... i either have to choose between the screen or the pen. I thought this may be a cable problem but have tried it in 2 diffrent computers and it works perfectly fine. All of my drivers and apps have been updated and i even factory reset my computer yet the problem is still there. What makes this more confusing is that it has worked in my computer befor and nothing has changed?

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  João

  • 2023年08月10日 07:53

  Hi Dominic Hayward, 

  How exactly are you connecting the cable? Do you have it directly connected to your computer or are you using some kind of adapter?

  As you mention, the issue is very likely in the connection so please review the connection details here: https://support.wacom.com/hc/en-us/articles/1500006333382-How-do-I-connect-the-Wacom-One-DTC133-to-a-computer- 

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