Touch On / Touch off keeps popping up on my screen

Donna Shultz

• 2023年08月29日 15:32

I am having the same problem with my Windows 10 64K using and Intuos Pro M. Yes, it has an on/off switch for Touch, and I have the button moved to OFF. PTH-660.

Plus, the wheel keeps popping up on the screen. I see a lot of info on how to solve the same problem for a Mac computer. How is it solved for a PC?

I update my tablet driver whenever the Wacom Center shows a new driver update is available. My Win 10 computer is update as well.

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  João

  • 2023年08月30日 15:44

  Hi Donna Shultz,

  I'm not sure what the root cause is. It could be a connection problem, and issue with the tablet circuit board or something else on the OS level causing the USB connection to reset. 

  Please start with the steps here (the ones you haven't done yet): https://support.wacom.com/hc/en-us/articles/8810276474775-Pen-input-or-touch-input-does-not-work-as-expected

  If you think you have found a driver bug, please check our guide here: https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs-

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