Wacom One DTC133 screen won't work and my PC detected it as mouse

Salma Afina Rosyada

• 2025年12月18日 04:01
• 編集済み

Hello, long-time user of Wacom One DTC133 here. Recently, I changed my laptop to a  PC, and there's a complication when I try to install the tablet.

Whenever I plug the tablet, it always connects to the mouse port like this and not the display port, so I can't see the screen. The screen goes into power-saving mode, it won't work, but the pen still works. 

I have tried to reinstall the software (using the newest version 6.4.11-1) and plug it in and out of another USB port on my PC. I think the cable is connected properly (the position, HDMI, is the same as when I used it on my laptop back then). Is there any optimal solution to this? Is there a certain fix for this? 

Please help. I'm going bald from trying to fix this.

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  João

  • 2025年12月19日 10:40

  Hello Salma Afina Rosyada, 

  Thanks for reaching out. 

  What you describe indicates an issue with the video signal. I would recommend you check the connection of your Wacom ONE carefully and make sure everything is connected accordingly. Since you now have a PC chances are you have multiple HDMI ports so try a different one as well. 

  If the problem persists, you might need to replace the X-cable - Reference: ACK44506Z 

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