João

1. コミュニティ
2. Wacom Apps
3. Wacom Center shows me that there is a update ready firmare WACOM ONE 13 but nothing happens when I click the update button. Also some other options does not respond when clicked. Manually firmare update somewhere perhaps?

Hi Nance,  We are aware of a bug in which the Wacom Center tells you there is an update although your model is already up to date. For now you can ignore this as this should not affect your device'...

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• João
• 2023年06月29日 11:41
• 0 件の投票

1. コミュニティ
2. Pen Tablets
3. is it normal for bluetooth to be worse on the Intuos s BT?

Hi Matt,  Bluetooth will always feel "slower" than a cable connection but in most cases, this is probably negligible.  Still, you can check our recommendations here: https://support.wacom.com/hc/en...

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• João
• 2023年06月28日 16:06
• 0 件の投票

1. コミュニティ
2. Pen Displays
3. Touch feature doesn't work on Macbook pro MacOS 12, Monterey

Hi Shinhyun,  Welcome to the support community and thank you for trying the initial steps and collecting the logs already.  I first inspection, the driver seems to be running properly and there are...

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• João
• 2023年06月28日 08:11
• 編集済み
• 0 件の投票

1. コミュニティ
2. Pen Tablets
3. Tablet PTH-660 Not Working With New imac

Hi Rusty, Please try the steps suggested here: https://support.wacom.com/hc/en-us/community/posts/15045436579991-Intuos-Pro-M-PTH-660-not-working-with-Mac-OS-Ventura

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• João
• 2023年06月26日 12:04
• 0 件の投票

1. コミュニティ
2. Product & Feature Requests
3. I have a Lenovo Ideapad Flex 5-14ARE05, upgraded to Windows 11 and the pen isnt working. Lenovos website is showing drivers from wacom for just windows 10, not 11.

Hello Eyad,  Apologies for this device, you will need to check with Lenovo directly. 

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• João
• 2023年06月26日 11:31
• 0 件の投票

1. コミュニティ
2. Pen Tablets
3. Intuos Pro (S) keeps disconnecting/reconnecting-- plus, keeps external drives from mounting in Ventura

Hi Kenneth,  I think you are having 2 separate issues:  There is currently a bug that is affecting some users in which the Wacom driver is crashing, and sometimes is not able to recover. This is w...

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• João
• 2023年06月26日 11:28
• 0 件の投票

1. コミュニティ
2. Pen Tablets
3. Older Intous tablet pens ...

Hi Joseph,  If the older pens are working and compatible, the will be immediately detected by the tablet when you bring then to proximity to the tablet surface.  If you would like to post a photo o...

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• João
• 2023年06月26日 11:19
• 0 件の投票

1. コミュニティ
2. Wacom Software
3. Intuos Pro M PTH-660 not working with Mac OS Ventura

Hi Henrique,  We have seen in the past some issues with permissions when you migrate your account into a new machine.  Please try this: Unplug the tablet Remove all the permissions manually by hig...

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• João
• 2023年06月26日 11:17
• 編集済み
• 0 件の投票

1. コミュニティ
2. Pen Displays
3. Bluetooth devices are intermittently disabled while using the Cintiq 22 DTK2260 with Express Remote

Hi Dave,  Might appear that way, but it is the Operating System that manages all devices connected to the computer. The neither the Wacom Driver nor the Wacom tablet.  Also we have no history of BT...

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• João
• 2023年06月26日 07:42
• 0 件の投票

1. コミュニティ
2. Wacom Software
3. Installing Wacom tablet macOS Ventura

Hi,  If you already added all the setting mentioned here, then please reboot your Mac.  If the issue persists, then manually remove then using the "-" button and re-add the privacy security setting...

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• João
• 2023年06月22日 15:43
• 0 件の投票