Wacom driver caused an issue with my pc

chavelle kuhaulua

• 2023년 06월 08일 13:58

I just purchased the device about 7-8 days ago as I was tired of using my mouse to do digital art it just arrived via fedex yesterday. Everything was in great condition so I was excited to connect it to my gaming pc, but as soon as I did everything on my pc decided not to work properly. I keep getting a memory BSOD error code which I've never had before tried uninstalling the driver but to no prevail due to the fact it messed up my memory ram badly that it can't save or process the fact that the driver was uninstalled before the restart. Being I had to restart to complete the uninstallation of the driver. Now my pc is unusable because of this and its really frustrating and annoying.

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  João

  • 2023년 06월 09일 08:37

  Hi, 

  Sorry to read that. 

  I highly doubt the driver would cause any harm to your PC directly. The driver basically just tells your computer how to read inputs from the pen tablet, like any other peripheral. Nothing that should affect your operating system severely. 

  We would also have a lot more customers mentioning such an issue which we currently don't. 

  I would highly recommend checking first what the real cause of the issue is by following the instructions from Microsoft here: https://support.microsoft.com/en-us/windows/resolving-blue-screen-errors-in-windows-60b01860-58f2-be66-7516-5c45a66ae3c6

  I also see you already have received an email from our support team so please answer their questions for further assistance. 

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  Anders Weile

  • 2024년 10월 30일 13:32
  • 편집된 시간

  I had the same problem (was on holiday for a week) and my computer would crash with a BSOD several times a day (see the screendump), usually on a cold boot, but also what seemed completely random. I tried reinstalling Windows several times, updating all drivers, flashing BIOS, memorycheck, reading and analyze logs, system cleanup and much more. However, uninstalling the Wacom driver seems to have done the trick, as I have not had any issues for days - not really a solution, I know :)

  

  

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  Anders Weile

  • 2024년 11월 05일 00:26

  Installing the earlier driver - the 6.4.6-2 - solved the issue.

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