Wacom Cintiq Pro 24 Issues: No Signal and Black Screen

Moritz Piontek

• 22 de março de 2024 14:40

Hello everyone,

I'm experiencing an issue with my Wacom Cintiq Pro 24: despite being recognized as a second monitor and having all drivers up to date, the screen stays black displaying "No Signal". Here are some details about my setup:

• Laptop Specs: Intel Core i7-6700HQ, 16GB RAM, NVIDIA GeForce GTX 970M, running on Windows 10 Pro Version 22H2.
• Cables Used: HDMI 4K and USB 3.
• Driver Status: All drivers are updated.

Has anyone faced similar issues or can offer troubleshooting tips? Any help would be greatly appreciated!

Thank you!

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• 

  João

  • 25 de março de 2024 10:30

  Hi Moritz Piontek,
  
  From what you describe, this is most likely an issue with either the cable, or the signal source.

  Please see our guide to troubleshoot this issue here:
  https://support.wacom.com/hc/en-us/articles/1500006336902-My-Wacom-Pen-Display-has-no-image-on-the-screen-What-do-I-do

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