João
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Atividade recente por João-
Comentário oficial Hi, Sorry to see this. The only thing I can recommend is that you contact your regional support team and check what can be done. There is no remote solution for this. https://support.wacom.com/hc...
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Comentário oficial Hi, You can contact support directly by clicking the Support button on the lower right corner: You can also see all other means to contact support here: https://support.wacom.com/hc/en-us/articl...
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Hi, We are aware of some issues where a false flag is put on the update helper. You will see there is an update available, even if the update is already installed. For now, this is safe to ignore...
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Hi, It's hard to tell from your description. Can you give more details? Which operating system are you using? Did the issue start after an update? Does this happen with every app or a specific on...
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Hi Julie, I have created a support ticket so we can check more in depth all the details and try to reproduce your issue. Reference: 1569668
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Hi, It might work but I would first check if the Motorola is able to output a video signal through the USB port while receiving the pen data at the same time.
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Hi Julie, Even if the tablet is not connected, you will be able to open the Wacom Center. If you are having an error message, then please let us know.
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Hi, I am not able to replicate this. Can you clarify which operating system and Bamboo Paper App version you are using?
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Thanks for the details. That is indeed very strange. With what you tested already, it does sound like a hardware problem. Could it be that somehow, with the device warming up a bit, pressure detect...
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Hi, I checked your previous tickets in our system. Unfortunately, I can confirm you have a hardware issue with your Cintiq 24HD Touch (DTH-2400) touch sensor. The sensor is giving ghost inputs to ...