João

1. Comunidade
2. Wacom Software
3. Inkling Sketch Manager Installation failure

Hi,  The Inkling was sold between 2011 and 2013 and went out of service since 2017 so we never made a Windows 11 compatible version.  You may try to run the .exe in compatibility mode but I can't s...

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• João
• 21 de junho de 2023 12:25
• 0 voto

1. Comunidade
2. Pen Tablets
3. Can't install wacom Pro m on macOS 13

Normally, you should see 2 prompts: one for the Accessibility items, and one for Input Monitoring.  I know... they are easy to miss and the instructions could be a lot better but we are somewhat li...

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• João
• 21 de junho de 2023 07:30
• 0 voto

1. Comunidade
2. Wacom Driver
3. No Touch Function - MacOs 13.4 Ventura and Cintiq 22HDT

Hi Seth,  Just to be sure, in case you haven't already, please follow the steps here: https://support.wacom.com/hc/en-us/articles/9753655984663 If the issue persists:  Unplug any Wacom device you ...

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• João
• 21 de junho de 2023 07:27
• 0 voto

1. Comunidade
2. Wacom Driver
3. Wacom driver keeps disconnecting / touch turns off

Hi Jocelyn,  This is a known bug that we are currently investigating.  The latest driver version should already make this issue less frequent, so please make sure you install it - https://www.wacom...

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• João
• 21 de junho de 2023 07:13
• 0 voto

1. Comunidade
2. Pen Displays
3. Display not detected

Hi Don,  Please refer to our Display troubleshooting guide here: https://support.wacom.com/hc/en-us/articles/1500006336902-My-Wacom-Pen-Display-has-no-image-on-the-display-screen-What-do-I-do-

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• João
• 19 de junho de 2023 07:23
• 0 voto

1. Comunidade
2. Pen Tablets
3. Wacom Intuos Pro Small unable to Customise the touch ring

Hi Josh,  Yes, that is correct. The Small version has one Touch Ring setting only. The center button is only to turn ON Bluetooth on this model. You can however program it to execute different func...

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• João
• 19 de junho de 2023 07:21
• 0 voto

1. Comunidade
2. Pen Tablets
3. Can't install wacom Pro m on macOS 13

Hi Noah,  You will also need to enable the Wacom Tablet item under Input Monitoring.  If this is your first time installing the driver in your system, it might also help to restart the Mac after se...

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• João
• 19 de junho de 2023 07:12
• 0 voto

1. Comunidade
2. Pen Tablets
3. Wacom One Pen

Hi Justin,  Can you let me know your Operating System, Wacom Driver and Wacom device model?  What exactly is happening when you click the calibrate button?

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• João
• 13 de junho de 2023 07:31
• 0 voto

1. Comunidade
2. Wacom Driver
3. cintiq 22HD DTK-2200 ventura not accepting screen

Hi Marco,  If none of that worked, you may have a hardware issue. I have created a support ticket for you. Someone will contact you soon. 

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• João
• 12 de junho de 2023 12:27
• 0 voto

1. Comunidade
2. Welcome & General Discussion
3. Wacom Center automatic startup when first time login - how to prevent?

Hi Tom,  This is a very specific question and and there might be a few options available.  I have created a support ticket for you and some one will reach out asap. Cheers

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• João
• 12 de junho de 2023 12:23
• 0 voto