I receive " No device conncted" message in Wacom Desktop Center

I have Macbook Air Mid 2012. I run Catalina 10.15.7. I have Wacom Intuos CTL-4100WL. I have installed WacomTablet_6.3.44-2.dmg driver, and followed all the instruction on troubleshooting page. 

I receive the message " No device connected"

Please help me