João
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Пользователь João прокомментировал
Hi Grant Wilmoith, From your description, seems that something is wrong with your hardware. I would recommend you use the diagnose tool to confirm this. With the tool you can see if any keys, touc...
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Пользователь João прокомментировал
Hi Omar Omar, Can you please collect the logs and contact the support team directly? https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom...
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Пользователь João прокомментировал
Hi Igor Kamennoy, What do you mean by "there's nothing new to it"? Did you have this issue in the past? have you tried what I recommended the first user to try already? What connection type are yo...
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Пользователь João прокомментировал
Hi Theo Babac, It could work, but we have not tested so I cannot tell. Keep in mind while both devices use EMR technology, not all EMR will work together.
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Пользователь João прокомментировал
Hi Ian Iversen, This is due to how Mac OS Tahoe recognizes (or doesn't) drag clicks. For Tahoe, we have impletemented some changes so that you are able to interact with the UI in most cases, but un...
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Пользователь João прокомментировал
Hi simon gorin, You probably have the latest driver for Tahoe which no longer supports the Cintiq 27QHD. There is no official driver for Tahoe that supports that device but you can try installing...
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Пользователь João прокомментировал
Hi Chanz Jryko Langreo, That could be a cable problem of a problem with the Wacom One itself. Try replacing the cable and if the problem persists, please check with your regional support for furth...
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Пользователь João прокомментировал
Hi Tania bishop, You will need to register the device to access the bonus software: https://support.wacom.com/hc/en-us/articles/1500006264321-How-do-I-register-my-Wacom-device Also, what kind of s...
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Пользователь João прокомментировал
Hi Anke Willems, Thanks a lot for sharing.
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Пользователь João прокомментировал
Hi Jordan Duncan, There will be a kit with spare parts accessible soon. However, in most cases this is covered by warranty and can be sent to you for free without much hassle. I created a support ...