João

1. Сообщество
2. Pen Computers
3. Pen not workinh

Hi Aj Porcello, Not sure which model or operating system you are using, but since you are using Mac, one possibility is that the permissions are not correctly set.  Please see our Mac guide here: h...

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• João
• 30/12/2024 14:47
• 0 голосов

1. Сообщество
2. Pen Displays
3. Wacom 12 Tablet Not Detecting Input

Hi Amanda Moore, The Wacom ONE will need data and video connection (besides power). Connecting USB-C to USB-A will handle the data connection but won't solve the video connection. I assume you have...

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• João
• 30/12/2024 14:44
• 0 голосов

1. Сообщество
2. Pen Tablets
3. Photoshop opens on laptop but doesn't Wacom tablet one 12

Hi Summer Kaplan,  Hope you are enjoying your Wacom One Display. When opening an App, where the app appears is controlled by the app itself. In your case, I would wager that the Mac display is the ...

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• João
• 30/12/2024 14:30
• 0 голосов

1. Сообщество
2. Pen Tablets
3. Pen input on my Wacom Intuos S (2018) does not work at all

Hi Nicholas Opuni,  From what you tried and the way you describe the issue, seems that the pen is either not compatible with your tablet, or simply not working at all.  I would try a different pen ...

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• João
• 30/12/2024 14:19
• Изменен
• 0 голосов

1. Сообщество
2. Pen Displays
3. Wacom Cintiq24 wont connect to Big Sur - I mac 27"

Hi Nemanja Petrovic,  From your description, it seems like a connection issue. Please check all the cables and replace them if necessary. 

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• João
• 30/12/2024 14:10
• 0 голосов

1. Сообщество
2. Product & Feature Requests
3. USB-C to USB-A Cable?

Hi Russell Koehler,  Any USB-A to USB-C cable capable of transmitting data will get the job done but if you want a specific Wacom One cable, you can look of reference ACK45006ZIf you are based in E...

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• João
• 30/12/2024 14:05
• 0 голосов

1. Сообщество
2. Pen Displays
3. Move eraser cursor on cintiq pro 16 DTH 1620 so pen doesn't block it from view.

Hi Colin Davenport, To be sure I understand correctly, what you mean is that the cursor position when using the eraser end of the Pro Pen 2, is physically obstructed by the actual tip correct? Is t...

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• João
• 30/12/2024 13:49
• 1 голос

1. Сообщество
2. Pen Displays
3. Wacom Cintiq Pro (DTH-1620) display not detected

Hi Shubi, Sorry to read that. The issue is with the video connection so you will need to check the cables.  Please see our guide here: https://support.wacom.com/hc/en-us/articles/1500006336902-My-W...

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• João
• 30/12/2024 13:45
• 0 голосов

1. Сообщество
2. Wacom Driver
3. Mac driver takes forever to load

Hi Chris de Boon,  Please follow the same advice in my previous post. 

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• João
• 30/12/2024 13:38
• 0 голосов

1. Сообщество
2. Students & Teachers
3. Education Discount Country issue

Hi Metika Townsend, According to your Wacom ID, you are based in the UK. Please follow the steps here for education pricing: https://estore.wacom.com/en-gb/specials/education-pricing.html?country_c...

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• João
• 30/12/2024 13:35
• 0 голосов