João

1. Сообщество
2. Pen Tablets
3. Wacom firmware update issue

Hi David Phipps, Thanks for the details.  I have confirmed that the firmware package is not meant to be ran on its own. The Driver team has provided us some alternatives to perform the firmware upd...

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• João
• 27/02/2025 07:45
• 0 голосов

1. Сообщество
2. Pen Displays
3. Cintiq starts to zoom in when switching from main monitor

Hi Andreas Resch, Thanks for reaching out again. I checked the videos you sent to the support team back in 2022 and I can see what you mean. We need to find what triggers the zoom and I have a few ...

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• João
• 26/02/2025 17:05
• 1 голос

1. Сообщество
2. Pen Tablets
3. Intuos 4 not connecting on Mac Sequoia

Hi Al Lemieux,  From your description, either the driver you installed doesn't support your Intuos 4 or, there is a problem with the cable.  Please make sure you download and install the correct dr...

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• João
• 26/02/2025 09:30
• 0 голосов

1. Сообщество
2. Pen Tablets
3. Wacom firmware update issue

Hi David Phipps,  Thanks for reaching out.  I would like to know more about your setup so we can help you. Can you clarify how your device is setup and which exact steps you are doing? When you say...

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• João
• 26/02/2025 09:24
• 0 голосов

1. Сообщество
2. Wacom Driver
3. Mac driver takes forever to load

Hi Pawel Windys  Well, you are comparing drivers that are 10 years apart and made to run in completely different Operating Systems. Bit of history: With Mac OS 10.11, Apple started introducing majo...

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• João
• 24/02/2025 13:07
• Изменен
• 0 голосов

1. Сообщество
2. Purchase Advice
3. DTK 2420 compatibility

Hi Glenn Whitmore, Please check the specifications and requirements here: https://www.wacom.com/en-de/products/pen-displays/wacom-cintiq-pro-24#Specifications The Mac chip would not make any differ...

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• João
• 24/02/2025 12:28
• 0 голосов

1. Сообщество
2. Wacom Driver
3. What settings Wacom Clintiq16 voor Photoshop?

Hi Ruud Mulder  Thanks for reaching out. Please note that Wacom does not control in which display the application will be displayed. This is managed by MacOS and Apps you are using. I think the eas...

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• João
• 24/02/2025 12:13
• 0 голосов

1. Сообщество
2. Pen Displays
3. Cintiq Pro 24 PT Disconnects after System Wakes Up from Hibernation

Hi Jason Aldrich, If the driver shows no other message besides the "no device" message connected, this means that the driver is running, but simply not seeing any device connected. When this happen...

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• João
• 24/02/2025 12:07
• 0 голосов

1. Сообщество
2. Wacom Driver
3. Getting error when installing driver

Hi Logan Boland, Thank you for the context.  Could you check if there are any pending Windows updates? I could not find any online reference to this error, but the driver will install with VC++ and...

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• João
• 24/02/2025 08:41
• 0 голосов

1. Сообщество
2. Wacom Software
3. Wacom Tablet Properties - All settings reset to default after loging out

Hi Alexander Dickson, You should also have a Wacom_Tablet.bak and Wacom_Tablet.dat files. Perhaps with driver 6.3.15-3 it was stored else where... This is the file location in the most current vers...

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• João
• 21/02/2025 11:51
• Изменен
• 0 голосов