Dual monitor mapping is wrong

Peter Kelly

• 27. Januar 2024 12:03

The latest version of the driver (and previous) have a fault when using dual monitors. 

I have a Cintiq Pro 27 and an Asus Pro 27" monitor with matching resolution. I use 'Pen display to desktop', rather than 'Pen display to other displays', as I like to drag items between screens, but when using the latest driver the mapping for the second screen is all wrong: it maps to about 2/3 of the screen size.

This means that you are at the edge of the second screen long before the edge of the Cintiq, with the speed of motion being much greater too.

Can you fix this please, a little faster than the usual 'Wacom molasses'????

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  João

  • 29. Januar 2024 14:59

  Hi Peter Kelly, 

  I see you also created a support ticket to report this issue - thanks a lot for that!

  Windows sometimes get confused the display information and I have seen a few strange issues with 2 (or more) monitor setups recently.

  I am also using the Cintiq Pro 27 and a secondary display but cannot reproduce this. Although my other monitor is much smaller. 

  Might not help but could be worth a try: try rearranging the displays and see if this forces the driver to understand the Mapping of the display area differently. 

  Could you also capture the logs and share with the team? 
  https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs

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