Collecting driver logs can help Wacom Support identify issues with the tablet driver or your operating system. For more info on what information is collected, click here.
NOTE: The following instructions work for Mac OS and Windows with Wacom Driver 6.4.0 or later.
- Open the Wacom Center
- Click on the Settings button on the upper right corner
- Scroll down to the Troubleshooting Section and turn ON the Driver logging
- Next, use your Wacom Device normally and try to reproduce the issue.
- Once the issue you want to capture occurs, open the Wacom Center and click on the Settings button again
- Scroll down and click on Package log files
- A context window will appear - Please do not perform any action until the process is over
- Once the files are gathered a confirmation message will appear and a WacomLogs.waczip file will be placed on the Desktop
Note: At this point, Driver logging can be turned Off by following the same process as above. - Copy the file into your ticket form, email or chat with Customer Support
If the Wacom Driver fails to install, please see I am getting an error when installing the Wacom driver. How do I find the install log?
What data is collected in the log?
With the log, we will be able to see:
- Which programs are installed in the Operating System
- Computer name
- System configuration:
- Operating system version
- Processor model
- Graphics card model
- Displays connected
- HID devices
- etc.
- Wacom devices input history
(For more information on privacy, please check the Tablet Driver Privacy Notice by clicking on Help > About on the upper right corner of the Wacom Center)
The team has a strict policy to delete such files within 2 weeks of receiving them.