Fan comes on

Carl Dershem

• 1. Oktober 2025 15:42

Lately the fan on the digitizer (a Cintiq Pro 24) comes on occasionally.  I've had it about a year, and this has not happens before.  It this normal, or is it maybe dust in there causing some heating?  If the latter, is there a safe way to clean it out?  I don't want this large investment to be lost to dust.

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  João

  • 6. Oktober 2025 13:20

  Hi, Carl Dershem, 

  Thanks for reaching out. 

  It could be dust or something else triggering the sensor. It is not possible to know without opening the device which we only recommend to be done by our repair team. 

  If this only happens sporadically, there is probably not much to worry about but if you would like to have the device checked, please contact the support team directly: https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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  Carl Dershem

  • 6. Oktober 2025 14:55

  So.... blowing compressed air in (while it is off) is not recommended?  I was also thinking it might be dust, but the community has been having a lot of this issue with this model, which makes me wonder if it is instead a firmware issue.

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  João

  • 7. Oktober 2025 08:46

  Hi Carl Dershem, 

  I never personally tried with this device but I have done it on other devices. Sometimes it helps, sometimes it does nothing. 

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