The Wacom Support team is a global team that can be reached by chat, phone, and by creating a support ticket. Below is a guide on how to contact the Wacom support team. If you are looking to contact a different Wacom department, visit our contact us page here.
Before contacting us
- Did you already search the knowledgebase for the issue that you are having?
The search on https://support.wacom.com works best when entering the issue that you are seeing.
Or you directly go to the Drivers & Downloads section, to the Getting Started pages, review our Compatibility list or Register your product. - Collect all details for your question - like Tablet Model, Serial Number, Operating System, Wacom Driver and your eStore Order number.
Chat
The Wacom support team can be reached by our online Chat widget. Chat hours are dependent on the business hours of the region you are located in. See Phone for the business hours.
To reach our chat team, simply click on the "Support" button at the lower right of the Wacom Website.
Next in the search window, enter your question or issue you are seeing and hit enter.You will be shown a list of Knowledge articles that are related to your question.
If none of them solve your issue, click the "Live Chat" button.
Enter in the required information in the pre-Chat form, and then select "Start Chat" button to connect with a support agent. If the button reads "Submit" this means our chat team is offline, and your request will be captured and responded to via email within 2 business days. Please ensure that you can receive mails from the @wacom.com domain.
Create a Ticket
To create a Wacom Support ticket, simply select the "Create a ticket" link located at the bottom of every page on the Wacom Support website.
Next, fill out the required information, and attach an photos or documents as needed.
Please add as many details as possible to your question. Especially the Wacom Product with its serial number, the Wacom Driver version and your Operating System with exact version.
Once all information is entered, make sure to check the agree boxes for the Wacom Privacy Policy and Terms of Use. Then select submit to create a support ticket. A confirmation email will be sent to you with your support ticket number. Please ensure that you can receive mails from the @wacom.com domain.
We will answer your request within 2 Business days.
Phone
Wacom Support can be reached by phone during the regional business hours.
Below is the list of the regional Wacom Phone numbers and open hours for support.
Americas
| Argentina | 0810-112-7375 | Monday to Friday, 6 am to 6 pm PST |
| Brazil | 0-800-591-7022 | Monday to Friday, 4 am to 1 pm PST |
| Canada | 1-855-699-2266 | Monday to Friday, 6 am to 6 pm PST |
| Chile | 800 914 457 | Monday to Friday, 6 am to 6 pm PST |
| Colombia | 01-800-0930573 | Monday to Friday, 6 am to 6 pm PST |
| Ecuador | 1800 001 649 | Monday to Friday, 6 am to 6 pm PST |
| Guatemala | 502-227-86366 | Monday to Friday, 6 am to 6 pm PST |
| Mexico | 800 649 0330 | Monday to Friday, 6 am to 6 pm PST |
| Panama | 800-0798 | Monday to Friday, 6 am to 6 pm PST |
| Paraguay | 009-800-542-0150 | Monday to Friday, 6 am to 6 pm PST |
| Peru | 0800-71711 | Monday to Friday, 6 am to 6 pm PST |
| United States | 1-855-699-2266 | Monday to Friday, 6 am to 6 pm PST |
| Uruguay | 000-416-203-9712 | Monday to Friday, 6 am to 6 pm PST |
Asia Pacific
| Australia | 1300 2 WACOM | Monday to Friday, 9 am to 8 pm AEST |
| (1300 292 266) | ||
| China | +86 400 810 5460 | Monday to Sunday, 9 am to 6 pm CST |
| Hong Kong & Macao | +85 2 2573 1988 | Monday to Friday, 9 am to 6 pm CST |
| India | 1800 103 7412 | Monday to Friday, 10 am to 5 pm IST |
| Indonesia | 007 803 321 8419 | Monday to Friday, 11 am to 8 pm JST |
| Japan | +81 3 5337 6701 | Monday to Friday, 9 am to 6 pm JST |
| Korea | 080 800 1231 | Monday to Friday, 10 am to 5 pm KST |
| Malaysia | 1800 812 545 | Monday to Friday, 10 am to 7 pm JST |
| New Zealand | 0800 4 WACOM | Monday to Friday, 9 am to 8 pm AEST |
| (0800 492 266 | ||
| Philippines | 1800 1322 0219 | Monday to Friday, 10 am to 7 pm JST |
| Singapore | 800 852 6114 | Monday to Friday, 10 am to 7 pm JST |
| Taiwan | 0800 500 128 | Monday to Friday, 9 am to 6 pm CST |
| Thailand | 1800 012 656 | Monday to Friday, 11 am to 8 pm JST |
| Vietnam | 121 020 150 | Monday to Friday, 11 am to 8 pm JST |
| Ho Chi Minh, Vietnam | +84 28 4458 1335 | Monday to Friday, 11 am to 8 pm JST |
Europe
Note: While we provide several dial in options, phone support is provided only in English. For Spanish, German, French and Italian native support, please use one of the other channels mentioned above.
| Austria | +43 1 790 825 550 English only |
English only; Monday to Friday, 10 am to 5 pm CET / 9 am to 4pm GMT/BST |
| Belgium | +32 2 275 06 91 English only |
Monday to Friday, 10 am to 5 pm CET / 9 am to 4pm GMT/BST |
| Europe other | +44 207 949 0392 | Monday to Friday, 10 am to 5 pm CET / 9 am to 4pm GMT/BST |
| Europe other | +49 6966404393 English only |
Monday to Friday, 10 am to 5 pm CET / 9 am to 4pm GMT/BST |
| France | +33 1 7020 0070 English only |
Monday to Friday, 10 am to 5 pm CET / 9 am to 4pm GMT/BST |
| Germany | +49 69 66 30 82 00 English only |
Monday to Friday, 10 am to 5 pm CET / 9 am to 4pm GMT/BST |
| Italy | +39 02 4528 7050 English only |
Monday to Friday, 10 am to 5 pm CET / 9 am to 4pm GMT/BST |
| Netherlands | +31 20 517 4705 English only |
Monday to Friday, 10 am to 5 pm CET / 9 am to 4pm GMT/BST |
| Spain | +34 91 787 0346 English only |
Monday to Friday, 10 am to 5 pm CET / 9 am to 4pm GMT/BST |
| Switzerland | +41 44 212 2818 English only |
Monday to Friday, 10 am to 5 pm CET / 9 am to 4pm GMT/BST |
| UK | +44 207 744 08 31 | Monday to Friday, 10 am to 5 pm CET / 9 am to 4pm GMT/BST |