With Access eForms, patients can securely authorize electronic forms (e-forms) using a signature pad such as the Wacom for Business STU-540 device. When used with Access's industry-leading electronic forms on demand solution, Access e-Signature enables hospitals to transform paper-intensive admissions, registration and bedside consent processes into fast, efficient, paperless workflows.
If you are experiencing issues with your Wacom device (i.e., the STU-540) and the Access eForms application then we would suggest that you contact Access first and describe the problem you are experiencing to them. If the Access application requires configuration, it will have to be done first before we can diagnose the signature device. If needed, we can discuss jointly with you and your Access service representative to try to solve the problem.
More info:
https://www.phreesia.com/company/contact-us/
Want to know more or do you require technical assistance? Contact the Wacom for Business team.