How do I contact Wacom Support?

The Wacom Support team is a global team that can be reached by chat, phone, and by creating a support ticket. Below is a guide on how to contact the Wacom support team. If you are looking to contact a different Wacom department, visit our contact us page here. 

Before contacting us

1. Did you already search the knowledgebase for the issue that you are having?
   The search on https://support.wacom.com works best when entering the issue that you are seeing. 
   Or you directly go to the Drivers & Downloads section, to the Getting Started pages, review our Compatibility list or Register your product. 
   
2. Collect all details for your question - like Tablet Model, Serial Number, Operating System, Wacom Driver and your eStore Order number.

Chat

The Wacom support team can be reached by our online Chat widget. Chat hours are dependent on the business hours of the region you are located in. See Phone for the business hours. 
To reach our chat team, simply click on the "Support" button at the lower right of the Wacom Website. 

Next in the search window, enter your question or issue you are seeing and hit enter.You will be shown a list of Knowledge articles that are related to your question.
If none of them solve your issue, click the "Live Chat" button.

Enter in the required information in the pre-Chat form, and then select "Start Chat" button to connect with a support agent. If the button reads "Submit" this means our chat team is offline, and your request will be captured and responded to via email within 2 business days. Please ensure that you can receive mails from the @wacom.com domain. 

Create a Ticket

To create a Wacom Support ticket, simply select the "Create a ticket" link located at the bottom of every page on the Wacom Support website.

Next, fill out the required information, and attach an photos or documents as needed.

Please add as many details as possible to your question. Especially the Wacom Product with its serial number, the Wacom Driver version and your Operating System with exact version. 

Once all information is entered, make sure to check the agree boxes for the Wacom Privacy Policy and Terms of Use. Then select submit to create a support ticket. A confirmation email will be sent to you with your support ticket number. Please ensure that you can receive mails from the @wacom.com domain. 
We will answer your request within 2 Business days.  

Phone

Wacom Support can be reached by phone during the regional business hours.
Below is the list of the regional Wacom Phone numbers and open hours for support.