Order Cancellation

Chris Cadwell

• September 05, 2023 07:23

I have placed two separate orders of the Wacom Cintiq 16 and BOTH have been cancelled under the reason “payment refused, incorrect, or not received” when both time, i have been charged for the order and gotten the same response. I need this tablet for my university classes and this is inhibiting my ability to do so. I was under the impression Wacom was the top of the line products and i’d be able to get a nice Drawing tablet but it seems that’s more difficult than i anticipated.

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• Official comment

  

  Kai

  • September 05, 2023 15:26

  Dear Chris, 

  this is a topic for the support team. 

  I have created a ticket to help you directly. Please check your inbox (and Spam) for mails from the support team. 

  KS

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