Wacom tablet doesn't draw.

Mango Inuoe

• 7 octobre 2023 16:15

My tablet is the Wacom one 13 dtc133, it always worked fine until recently when my pen started to have issues. it wouldn't draw and I would have to try from different angles until it finally worked but now it doesn't draw at all except for when I bind the side button to click, then it draws when I press it. I replaced the nibs but that didn't fix anything. also all the drivers are up to date so I don't know what to do if anyone has any suggestions let me know.

Thanks

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  João

  • 9 octobre 2023 07:23

  Hi Mango Inuoe, 

  My first guess is that the pen tip is defective and the pen will need to be replaced.

  You can confirm this by checking the our guide: https://support.wacom.com/hc/en-us/articles/8413647279895-How-can-I-diagnose-an-issue-with-my-Wacom-Pen-device-

  If your device is still in warranty, please contact your regional support team for assistance: https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support-

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