My Wacom cannot find a signal/won't communicate with my iMac

Riley Ruiz

• 20 octobre 2023 23:51

My Cintiq 16 Pro doesn't seem to be connected to my iMac despite the computer acknowledging that they are connected. Previously, the only problem with my Wacom was that it was getting no signal for its display (it worked perfectly in tablet mode). Now today when I tried to fix that display issue, I noticed that tablet mode stopped working. The pen no longer could control the mouse cursor/no longer click. I know I plugged my Wacom in correctly because my computer recognizes it as another display. My screen even flickers when my Wacom is set to display mode and yet it still has no signal and will not communicate with my computer in Tablet mode. It doesn't help that Wacom Center isn't responding either.

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  João

  • 23 octobre 2023 10:31

  Hi Riley Ruiz, 

  How are you connecting the Cintiq Pro 16 with the iMac? Which operating system and Wacom driver version do you have installed? 

  From what you describe, you probably have 2 different issues - one with the connection in general, and one with the driver. 

  Please try the following: 

  1. Follow the video troubleshooting and connection troubleshooting guide here: https://support.wacom.com/hc/en-us/articles/1500006336902-My-Wacom-Pen-Display-has-no-image-on-the-screen-What-do-I-do-
  2. Once you get a stable image on your Cintiq Pro, try the Mac setup instructions here: https://support.wacom.com/hc/en-us/articles/1500006343942-Why-is-my-tablet-not-working-on-Mac-OS-

   

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