Issues with new board

Teodor vonBurg

• 27 janvier 2024 16:59

Hello,

I have been using a One by Wacom board for a few years and it has been serving me well. I use it for teaching, for writing and basic graph drawing.

I wanted to replace it with a new board so I bought a Wacom Intuos board and this is when the problems started. The old board required no software, I just plug in and it works. The new board requires software to work, cable or no cable. I installed the software and it's a disaster.

1. I get random jitters drawing lines. This never happened with old board.

2. I can't drag the board with right click and my mouse icon keeps getting replaced with mouse.

3. I can't draw small lines. For some reason I have to draw a length of minimal length to leave a mark. This never happened with old board and is incredibly annoying. I can't write properly.

If I uninstall the driver/software, the old board works like before, but of course I can't use the new board. Obviously the Wacom software is the issue. How do I fix this?

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  João

  • 29 janvier 2024 14:35

  Hi Teodor vonBurg, 

  I am not familiar with the issues you described. 

  • Could you confirm what is the Operating system you are using? 
  • Do the issues you describe occur only with a specific App or with the desktop interface in general? 

  As for the specific issues you mentioned: 

  1. Could you show an example? 
  2. Sorry but I don't understand this issue. What is the exact action you are performing, what you expect to happen and what does actually happen? 
  3. This can created by "smoothing" features in certain apps, lag, or pen issues. Could you also show an example?

  Regardless, I would also suggest you check our guide here: 

  https://support.wacom.com/hc/en-us/articles/8342308503063

   

   

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