My Intous Pro forgets settings when using Windows 11 Face Recognition sign in

Jens Gade

• 26 septembre 2024 07:18

I have a new windows 11 laptop, which can use Face Recognition to log in.

Problem is, that when I use the Face Recognition, my Intous Pro doesn't start up with the settings I have made for buttons, two screens ets. It looks like the settings are reset.

I can restore the settings with a backup, and it works until next time I log in.

Can anyone explain why that happens, and if there is a workaround?
I wonder if it is a Wacom or a Microsoft problem. Maybe Sign I happens too fast.

For now, I'm not using the face recognition, but only PIN code.

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  João

  • 1 octobre 2024 11:29

  Hi Jens Gade, 

  The login method is not relevant to the driver - the driver doesn't know how the user has logged in to Windows.

  Also, the tablet settings are store in the user app data folder in Windows. 

  C:\Users\username\AppData\Roaming\WTablet

  Perhaps the Face ID login settings on Windows has some restrictions? I am not sure. 

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  Jens Gade

  • 2 octobre 2024 12:37
  • Modifié

  Thanks for the reply.
  
  After using only PIN for sign in, I decided to try Facial Recognition Sign in one more time.(I already tried a couple of times, and gave up)
  
  And now it works, without resetting my Wacom settings.
  
  Can't explain why, maybe there has been some windows update.
  But as long as it works, I'm happy :-)

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